Service and Support

Warranty Scope

This Warranty Policy applies to LED outdoor lighting products (hereinafter referred to as “Products”) purchased directly from  Anhui Baoyang Lighting Technology Co., Ltd. (hereinafter referred to as “BY Lighting”) and within Warranty Period. Any products not purchased directly from BY Lighting do not apply to this Warranty Policy.

 

Warranty Period

The warranty period shall be in accordance with the specific sales contract. Please make sure valid warranty documents are in safekeeping.

 

Warranty Service

Products shall be installed and used strictly aligned with the Installment Instructions and Cautions for Use stated in the product manual. If Products have defects of quality, materials, and manufacturing during normal use, BY Lighting provides warranty service for Products under this Warranty Policy.

 

Warranty Service Types

Remote Service Process
Submit service requirements through website, email, telephone, and other service channels of BY Lighting with contract or perform invoice number. Specific content of the service and contact information shall be provided.
Product Return to Repair Process
Submit service requirements through the website, email, telephone and other service channels of BY Lighting with contract or perform invoice number. Packing list of the returned product and postal information to receive the repaired product shall be provided.
On-site Engineer Service Process
Submit service requirements through the website, email, telephone and other service channels of BY Lighting contract or perform invoice number. Service content, site address, contact information, and visa application information shall be provided.